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Refund Policy
At our e-commerce website, we specialize in the sale of customized products tailored to the unique preferences of our customers. We understand that customization is a personal process, and therefore, we have a strict policy regarding refunds and returns.
Customization Confirmation:Before finalizing the production of your custom order, we will communicate with you to confirm all the details of your customization. This includes the design, size, and any specific requirements you may have. Once you have approved these details, your order will be considered confirmed.
Non-Refundable Confirmation:After confirmation, our artists will begin the customization process. Due to the unique and personalized nature of the work, we cannot accept returns or issue refunds for customized products once the production has started.
Damages During Shipping:We take great care in packaging our products to ensure they reach you in perfect condition. However, if your custom product arrives damaged due to shipping, we will assess the situation and offer a partial or full refund, depending on the extent of the damage. Please note that we require photographic evidence of the damage within 48 hours of receiving the product to process a refund.
Exclusions:Custom products that have been used, altered, or are not in their original condition are not eligible for a refund. This policy also applies to products that have been damaged after delivery due to negligence or misuse.
Refund Process:In the event that a refund is warranted, we will initiate the refund process promptly. Refunds will be credited to your original method of payment and may take up to 10 business days to appear on your statement, depending on your financial institution’s policies.
By placing an order with us, you acknowledge and agree to our Refund Policy. We appreciate your understanding and cooperation in this matter.
Terms of Service By using our website, you agree to our Terms of Service, which include prohibitions against misuse of the service, compliance with all applicable laws, and respect for the rights of other users.
Privacy Policy We respect and protect your privacy. We do not sell or share your personal information without your consent. We may use your information to provide services, improve our website, or communicate with you.
Customs & Import Tax International orders may be subject to customs duties and import taxes. These charges are the buyer’s responsibility and are not included in the item price or shipping cost. We recommend checking your country’s customs policy before purchasing.
Infringement Policy We take the protection of intellectual property rights seriously. If you believe that content on our site infringes upon your copyright or other intellectual property rights, please submit a detailed report through our infringement reporting system, and we will address the issue promptly.
Payment Methods We accept a variety of payment methods, including credit cards, debit cards, PayPal, and other online payment services. All transactions are processed through a secure payment gateway to protect your financial information.
Shipping Methods We offer various shipping options, including standard, express, and international shipping. Shipping costs are calculated based on the shipping method and destination. Once the order is completed, we will ship it out immediately
Contact UsIf you have any questions or concerns about your order, please do not hesitate to contact our customer service team. We are committed to providing a positive shopping experience and are here to assist you.
Q&A
Q: How long does it take to complete a custom pet portrait?
A: The production time for a custom pet portrait is approximately 10 days, plus 7 days for shipping.
Q: What if I receive a puzzle with missing or damaged pieces?
A: If your puzzle arrives with missing or damaged pieces, please contact us within 2 days of receiving the package, we will assess the situation and offer a partial or full refund.
Q: Can I cancel an order once it has been placed?
A: Once an order is confirmed, we typically do not offer cancellations. However, if the production has not yet started, we may consider a refund.
